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Idea Bank – Future Hotels

Cathrine Gunasekara

I’ve been following innovation in the hotel industry for some time, and I’ve put together a list of ideas that are circulating in the industry and some that are my own.


Website / Booking

  • Let guests select the specific room

  • VR tour of the hotel and room

  • Mobile app requirements

  • Must be able to use basic functionality also on bad networks

  • Download booking information to be accessed offline

  • Must be able to copy/paste address and booking info from app

  • Must be able to see full listing also after booking

Lobby / Reception

  • Remembering and greeting guests by using facial recognition technology

  • Robots to guide guests by providing recorded voice messages and accompanying them during their stay

  • Robots to carry luggage

  • Robots to do room deliveries

  • Robotic arm for self storage of luggage

Facilities

  • Laundry room

    • Show availability

    • Notify when ready

    • Get it delivered finished wash to room by a robot

  • Making working poolside possible

    • Outdoor charging stations

    • Shaded areas

    • Cover for laptop and tablet screens so you can see also in bright sunlight

    • Cooling/covers to prevent overheated laptops

  • Co-Working space

    • Available to all or rent by the hour

  • Gym

    • Beacons on gym equipment

    • Screens to follow a class or workout program

    • Integration with fitness apps

    • Non-hotel gyms

      • Nike running club

      • Nearby studios

      • Digital maps for local running paths

  • Smart watering system that knows if it’s going to rain or not

  • Autonomous lawn mowers

  • Autonomous vacuum cleaners

  • Autonomous window cleaners

Hotel Room

  • Layout

    • Guest can configure layout of room

      • Bed arrangement and number of beds needed

      • Shelving and hooks

      • Desk

      • Chairs

  • Keyless locks / digital locks / Smart locks

    • Get room key via mobile app

    • Open door with facial recognition

  • Voice-activated room assistant

    • Control temperature, lights, TV, music, curtains etc in room

    • Speak in your preferred language

    • Request services

  • Temperature, lights

    • Occupancy sensors would allow the hotel to adjust the temperature when the room is unoccupied and mobile apps tied into that same energy management system could allow guests to set their preferred temperature for the room prior to arrival.

    • Change color and brightness of room lights

    • Light and oxygen setting to help you get adjusted from jet-lag

    • LED lighting with footboard motion sensors to help moving at night

  • Minibar

    • The mini-fridge could come stocked with items guests select or preset items they want at every hotel they stay at.

    • Let guests order their own groceries to stock the fridge

  • Beds

    • Mattress that adjust firmness to guest preferences

    • Adjustable bed heights

    • Option to tilt the headboard

  • Sleep & Relaxation Aids

  • Appliances

    • Automatic coffee makers with built-in WiFi to provide weather and news updates

    • Somabar (http://somabar.com ), a personal mixologist that guests can program to make their favorite cocktails. $4,995

    • Steamer to freshen up clothes in the room

    • Bluetooth speakers

    • Humidifier/purifier

    • Wardrobe utilizing sliding shelves and rods for easy access to clothes

  • Mirror/ Screen

    • Start a yoga routine on a full-length mirror

    • A “smart mirror” that doubles as a TV, a virtual concierge platform and, when turned off, a traditional mirror.

  • In-room tablets and smartphones

      • Guests can access hotel information, receive digital wake-up calls, read a variety of newspapers, and stream international radio stations.

      • Allow guests to make requests, place room service orders and manage their stay with features such as maps, menus and transportation information.

  • Mobile App Controls

    • Apps and systems that remember a visitor’s preferences and past behaviors.

    • Allowing guests to set their preferences before they arrive. That way guests can have everything as they want it when they arrive in the room: the temperature, brightness, even whether the drapes are open

  • TV / Displays

    • Streaming services like Netflix, Amazon, HBO

    • Chromecast - provides a convenient way for guests to broadcast their music through the TV speakers

    • Televisions will become large in-room screens that guests use exclusively for casting content from their own personal devices

    • Greeting guests with a welcome video and interactive program guide

    • Displaying guest services, room service menus, hotel amenities, folio review and even offering a video check out.

    • DVR capability

    • Guest rewards integration

    • Interactive map of the city with search capabilities for bars, restaurants etc

  • Decoration

    • Let guests upload their own artwork and photos to be displayed in electronic frames

    • A virtual-reality concept where guests can design their own room and then get it furnished in real-life.

    • Letting guests project a rainforest, a starry sky or art on the walls and the ceiling of their room

  • Bathroom

    • Biometric bathroom tiles that report on a guest’s health

    • Skinjay shower capsules that contain essential oils

    • Ask to start the shower at the desired temperature

      • Stored in their customer profile

      • Voice-activated

      • App

    • Shower Door Shareable Canvas technology. The touch-sensitive technology, built into the shower door, allows guests to “screenshot” what they’ve written or drawn within the steam and email it to themselves for future reference.  

  • Windows

    • IoT-powered smart glass windows that transition through multiple tint states automatically to provide the right amount of natural light, while increasing building sustainability and maintaining a comfortable indoor temperature.

      • View Dynamic Glass (https://viewglass.com ) is one such provider of this technology. Hotel staff members manually control the tint state from an app on an iOS device to optimize comfort levels.

Shopping / Services

  • The furniture and other items in the hotel can be purchased merely by taking photos through a designated app or from a website

  • Purchase souvenirs (from curated local partners) from an online catalog, get it delivered to your door or shipped directly home

  • Upload photos and get it delivered to your room as physical postcards you can send home

  • Get take-out delivered to your room

  • Get dry-cleaning picked up and returned to your room

  • Order massage , physical therapy etc

  • Getting Around:

    • Shuttle to nearest subway station

    • Give guests a metro pass (ICE, Rabbit etc)

    • Bicycles to borrow or rent

    • Scooters for rent

    • Drivers available for day trips

    • Hotel operated local tours

Outlets and charging

  • Wireless charging pads

  • Wireless charging in furniture

Bandwidth

  • Hotel VIA (www.hotelviasf.com ) installed highly secure Ethernet Internet with 5 Gbps service from Comcast Business (https://business.comcast.com) and a FiberLAN solution from DASAN Zhone Solutions (http://dasanzhone.com) that leverages GPON (gigabyte passive optical network) to offer guests unlimited devices and 100% connectivity across the property.

  • Wired data access points that deliver high-speed connections to the network Alcatel Lucent Enterprise’s OmniAccess Stellar Access Points (www.al-enterprise.com)

  • Low voltage power and Power over Ethernet (PoE)

    • Nearly everything in a guest room can be powered and managed using PoE, including the TVs and minibars. It also has the added benefit of having additional safety measures against shocking and

Restaurants, bar, dining

  • Mobile dining - https://intelitycorp.com/main/platform/ice/mobile-dining/

    • Minimize the staff needed for your outdoor restaurant, cabana, or bar by using Mobile Dining to help manage orders that need to be placed, all the way to fulfillment and delivery.

  • Mobile payment

  • Reserve table in the restaurant from the room/app.

    • Pre-order menu that is ready when guest arrive in the restaurant

Communication

  • Chatbots

  • Front desk available via Messenger, Line, WhatsApp

  • Send individualized messages to guests to personalize their experience

  • Digital User Satisfaction survey in room

    • Respond to feedback instantly to ensure guest satisfaction

New revenue streams

  • Workaction

    • Get away for focused work time

    • Work poolside

  • Staycation

    • Packages to draw local crowd in off season

  • Sleepovers in public places

  • Pop-up hotels

  • On-demand sleeping pods near universities, airport, railway stations

  • Option to rent hotel rooms by the hour

  • Option to rent conference rooms by the hour

  • Serviced apartments / long stay

  • Help the residents with renting out their apartments when they are traveling

  • List hotel rooms on Airbnb

  • Loyalty Reward Members or community members can get access to underutilized hotel facilities or services without being a guest for a monthly fee, by the hour or per visit

  • Design your own hotel experience

  • Nomadic lifestyle where members of a hotel chain can freely roam between hotels paying an annual fee

  • Crowd-funded new hotels

    • Membership perks or X nights “free”