So many app developers forget to test their apps on bad networks. They sit in their Silicon Valley office with the latest phone models on high speed wifi and think their app is working great. I know from experience it’s easy to forget and as a PM I’ve made that mistake many times. But for travel companies there is absolutely no excuse not testing their apps on shitty connections. Travel apps, at least their basic functionality, MUST work when the user is traveling!
Here’s an example. I’m a Hotels.com Gold status member and try to make all my bookings on the platform, but I’m seriously getting tired of looking at these loading screens on my Pixel 2 phone. The app simply won’t load unless you have a very good connection, and that means I can’t book a room on the go, which makes having the app pretty useless. Many times I’ve had to give up on the Hotels.com app and instead opened the Booking.com app and it loads immediately! Guess which platform got my booking? Not because I wanted to, but because I simply had no choice, and that’s a stupid mistake a booking app can’t afford to make.